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Our

Policies

We have a few policies in place to ensure your experience at Salon Sage and Barber Studio is everything you deserve. Please don’t hesitate to ask if you have any questions.

Referral Program

Coming to the salon is even more fun with friends! Bring a friend or family member with you or have them tell us that you referred them in and we will give both you and your friend a $25 service credit! Don’t miss out on this win-win opportunity!

Appointment Cancellation Policy

As much as we want to make you and your hair happy, we have to make sure our time spent is fulfilled. We will charge a 50% price of service for all cancellations with less than a 24 hour notice. No call/no shows will be charged 100% of the service cost. We will charge the card on file 10 minutes into your scheduled appointment if we do not hear anything from you. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and our clients on the waiting list miss the opportunity to receive services.

 

Our appointments are confirmed 72 and 24 hours in advance because we know how easy it is to forget an appointment that you booked months ago. Since the services are reserved for you personally, a no show fee will apply. As a courtesy, we email and text to confirm your service appointments. However, it is your responsibility to remember your date and time to avoid late arrivals, missed appointments and the no show fee.

Service Guarantee Policy

Color and other chemical appointments are guaranteed only if the recommended at-home haircare is purchased directly from Salon Sage and Barber Studio. Due to the diversion of professional products, purchasing your haircare prescription outside of the salon will result in a forfeiture of any guarantee. Store products are not of the quality or calibrated to the same sciences as our professional color/chemicals and are not recommended for use.

Refund-Redo Policy

Due to the creative nature of our industry, we do not offer refunds on services. If you are unsatisfied with the results of your service(s) we will work with you, within reason, to make adjustments or corrections. A re-do appointment must be requested and booked within 7 days of the original appointment in order to qualify as a re-do.

Product Return Policy

Products are not eligible for a refund but can be returned for store credit within 3 business days of the original purchase so long as less than 30% of the product has been used.

Hair Extensions

At Salon Sage and Barber Studio our staff is certified and branded with Bello Haven Hair only. All new extension guests are required to receive a consultation prior to any hair services. No outside hair, attachments, or adhesives will be permitted or used. This policy is in place to protect us and your hair.

Children

Due to the mature nature of our salon, and for safety reasons, children are not permitted in the salon. Appointments for kids (13 and under) will only be considered if the parent is also a client. Anyone under the age of 18 must be accompanied by an adult/guardian during the entire appointment. Parents receiving a service are not considered the active chaperone of children at this time. Children are also not permitted to approach Turbo the Hairapy Dog without direct permission from the owner Allison.

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